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Beyond Reason: Using Emotions as You Negotiate (Paperback)
by Roger Fisher, Daniel Shapiro
Category:
Negotiation, Negotiating skills, Communication, Business skills |
Market price: ¥ 168.00
MSL price:
¥ 148.00
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Stock:
Pre-order item, lead time 3-7 weeks upon payment [ COD term does not apply to pre-order items ] |
MSL rating:
Good for Gifts
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MSL Pointer Review:
An excellent follow-up to Getting to YES, natotiation gurus Fisher and Shapiro's new book is destined to be a classic. |
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Author: Roger Fisher, Daniel Shapiro
Publisher: Penguin USA
Pub. in:
ISBN: 0143037781
Pages: 256
Measurements: 8.1 x 5.2 x 0.5 inches
Origin of product: USA
Order code: BA00137
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- Awards & Credential -
The authors are Harvard experts on negotiation and Roger Fisher is the co-author of the National Bestseller Getting to YES. |
- MSL Picks -
Let's say you're trying to convince a new employer to sweeten its job offer to you. Or perhaps you're buying or selling a company. Or maybe you're even solving for peace in the Middle East. If any of these scenarios is yours, Roger Fisher, Daniel Shapiro, and their colleagues at the Harvard Negotiation Project have ideas that they would like to share. Fisher's previous book, Getting to Yes, stands today as a seminal work in negotiations theory. Businesspeople in a wide variety of industries have drawn from the book's tips for deal-making and its larger framework for "interest-based negotiation", which focuses on understanding each side's interests and working together to produce proverbial win-win outcomes. In Beyond Reason, Fisher and Shapiro go one step further.
To the authors' credit, they started this new book with a clear understanding of the previous one's chief shortcoming. Though Getting to Yes introduced a powerful paradigm for negotiations, it did not fully address a critical element of most deals: emotions, and the messy human details that can distract from purely rational decision-making. If both negotiators are consistently lucid, fair, and calm, the game has a certain set of rules, but if - as in most situations - the different parties get excited, angry, sad, insulted, and so on, then those rules change. That expanded focus forms the basis for Beyond Reason.
Fisher and Shapiro have structured this latest work around five key emotions which they identify as most critical to productive negotiations. Even though each situation has its own dynamics, they point to appreciation, affiliation, autonomy, status, and role as the most important for making each party comfortable enough to grasp the principles of rationality that maximize the chances for a win-win result.
Critics may deride this book as still too simplistic, too black-and-white, and unappreciative of life's shades of gray. The authors' pragmatic bent comes in the book's final two chapters. One takes readers through the overall process for negotiations - not just the parry-and-thrust of conversations with the other party, but also pre-conversation preparation. It's in this preparatory stage, the authors contend, where a thoughtful consideration of potential emotional dynamics can help prevent later problems. To synthesize many of the lessons they impart, Fisher and Shapiro then close their work by inviting guest commentary from the former President of Ecuador, Jamil Mahuad, who explains how he applied interest-based negotiations theory to highly charged negotiations between his country and Peru, on a border dispute in the late 1990s. It's this kind of real-life application of Fisher and Shapiro's theories that continue to give them relevance.
(From quoting Peter Han, USA)
Target readers:
Business and government leaders, entrepreneurs, managers, professionals, sales reps, MBAs, and anyone who is interested in the art of negotiation.
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From Publishers Weekly
Masters of diplomacy, Fisher and Shapiro, of the Harvard Negotiation Project, build on Fisher's bestseller (he co-authored Getting to YES) with this instructive, clearly written book that addresses the emotions and relationships inevitably involved in negotiation. Identifying five core concerns that stimulate emotion-appreciation, affiliation, autonomy, status and role-the authors explain how to control and leverage your own and others' emotions for better end-results. They enliven the book with detailed examples of commonly faced situations-from dealing with colleagues to understanding one's spouse-and with anecdotes of high-level negotiations regarding critical matters of state (e.g., Fisher's conversation with the head of Iran's Islamic Republican Party when U.S. embassy in Teheran was seized in 1979). Fisher and Shapiro play out each situation, often toward an unsatisfactory conclusion, and then carefully analyze the negotiation and rewind it according to their behavioral framework for more favorable resolutions. Take the initiative and understand the five core concerns, they suggest, offering practical advice on understanding another's point of view, building connections, joint brainstorming, tempering strong emotions and defining an empowering temporary role. Baffled spouses, struggling middle managers and heads of state might take a cue from the convincing strategy laid out by these savvy experts.
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View all 10 comments |
Howard Gardner (Hobbs Professor of Education and Cognition, Harvard Graduate School of Education), USA
<2006-12-27 00:00>
With exemplary clarity and thoroughness, and without one unnecessary word, Roger Fisher and Daniel Shapiro detail the five ways in which to mobilize emotions for effective negotiation. The volume is destined to take its place alongside Getting to Yes on innumerable bookshelves around the world. |
Stephen R. Covey (Author of The 7 Habits) (MSL quote), USA
<2006-12-27 00:00>
Written in the same remarkable vein as Getting to Yes, this book is a masterpiece. Fisher and Shapiro beautifully explain how channeling the emotions in deeply respecting five concerns enables the negotiators to reach a mutually beneficial result. I truly enjoyed it and felt edified by it. |
Terry Long (MSL quote), USA
<2006-12-27 00:00>
The ideas in this book are powerful. Simple enough to use right away, and powerful enough that they will make a difference in your life. They did in mine. The more I have applied the advice, the more I see how relevant it is in just about any circumstance. Take the advice on autonomy. I'm now much more sensitive to not impinging upon the autonomy of my boss. And I'm also more sensitive to not impinging on the autonomy of my wife. And it has improved both relationships. I think the real magic of this book is that it simplifies the emotional side of things. The authors are not afraid to boil things down to their basics. And I agree with them that emotions are so complicated, and what the book offer is a practical framework for dealign with emotions. Their 5 core concerns are important for anyone to know - and use. I highly recommend this book for anyone dealing with anyone. |
Janet Britcher (MSL quote), USA
<2006-12-27 00:00>
Negotiations guru Roger Fisher has teamed with Daniel Shapiro to offer a valuable new perspective to the world of negotiations. For those in business, Emotions might not seem an obvious source of valuable data, yet they are. The authors provide 5 areas of core concerns which may be at issue during a negotiation. Those 5 areas provide a useful check list: appreciation, affiliation, autonomy, status and role.
Two recommendations about how to work with this list of core concerns stand out. One is to check with yourself first, to see if one of your own core concerns has been upset, as that may inform you about why your own reaction has become intense or anxious. This self-awareness can vastly improve effectiveness.
The other surprising recommendation is to notice the emotion but speak to the concern beneath the emotion, to address what's at stake for the person. In other words, be aware of the emotion but alleviate it by addressing the concern. They offer good clear definitions of terms, useful examples, some of which are humorous and even personally revealing by the authors. It can be read straight through and accessed again later for negotiations which have you stumped. For those familiar with Myers-Briggs, it's a great model for bridging the decision making dichotomies of "Thinking" and "Feeling". The model appeals to logic, expertise and precedent, as well as affiliation and appreciation. |
View all 10 comments |
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