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How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars (Paperback)
by Anna Maravelas
| Category:
Conflict management, Organizational behavior, Leadership, HR Management, Relationship |
| Market price: ¥ 158.00
MSL price:
¥ 138.00
[ Shop incentives ]
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| Stock:
Pre-order item, lead time 3-7 weeks upon payment [ COD term does not apply to pre-order items ] |
MSL rating:
 Good for Gifts |
| MSL Pointer Review:
Finally a great and useful book to help you reduce workplace conflict and stres. One of MSL's top recommendation on the topic of conflict management. |
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Author: Anna Maravelas
Publisher: Career Press
Pub. in: August, 2005
ISBN: 1564148181
Pages: 223
Measurements: 8.9 x 6 x 0.5 inches
Origin of product: USA
Order code: BA01280
Other information: ISBN-13: 978-1564148186
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- Awards & Credential -
One of the best written books on conflict management. |
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- MSL Picks -
Finally a book for the rest of us. The rest of us being line managers that deal with conflict and stress on a daily basis. Here are some simple and basic sets of common sense steps you can follow to quickly analyze problems and communicate solutions in the workplace.
This book is quick read and I started using its principles after reading the first chapter. I saw instant results as people's eyes lit up with hope that there are someways out of this workplace mess we are in.
Good management and conflict management is often one in the same. Everyone who reads this will recognize situations that we naturally shy away from and thus they become our worse problems. This book stands out in the genre' of self help management by giving you some basic but pivotal psychology to deal with your workplace culture.
The author uses some easy to remember principles that allow you to measure and assess a conflictive situation and start a roadmap to a solution. The heavy lifting you have to do - no book can provide answers for too much work and to little time, but armed with some of these techniques will save you time and money -and return home a happier person.
(From quoting an American reader)
Target readers:
All leaders, managers in budiness, government, nonprofits and other types of organizations.
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Anna Maravelas is a corporate peacemaker, author of “How to Reduce Workplace Conflict and Stress” (Career Press, 2005) and founder of TheraRising, Inc., in St. Paul, Minnesota. Anna has improved productivity and profits, resolved conflict and restored trust in client organizations for more than 25 years. Anna is internationally recognized for her ability to transform negative cultures into climates of respect, fiscal responsibility and pride. She has a graduate degree in psychology with additional training in system thinking and process mapping. Anna studied conflict resolution at Harvard Law School’s Negotiation Project.
Her groundbreaking strategies have appeared in The New York Times, Forbes, The American Bar Association Journal, Harvard Management Update, O: The Oprah Magazine, Franchise Times, Healthcare Risk Management, the American Management Association Journal, Training Magazine and Continental Air.
The combination of Anna’s unique insights, unforgettable stories, humor and warmth results in a delightful ability to convey profound insights in an entertaining and moving manner. Your audiences will be captivated by her wisdom and charm.
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From Publisher
An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives, supervisors, and managers-and the people that work for them-protect pride, profit and productivity from these disabling emotions. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress, you will learn how to:
- Handle the daily onslaught of frustration without losing momentum, mood or confidence.
- Avoid the conflict and cynicism that drains profits, resources, and relationships.
- Discover why anger akes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers.
- Experience the fiscal and personal benefits of being "hard on the problem and soft on the people."
- Replace bitterness about the past with shared responsibility for the future.
- Create a blame-resistant, emotionally resilient workforce.
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| View all 5 comments |
Matt Villano, The New York Times, USA
<2008-03-29 00:00>
The best source on workplace irritability and stress.
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." - Ken Blanchard, co-author of The One Minute Manager and The One Minute Apology, USA
<2008-03-30 00:00>
This is the insider's guide for navigating the frustrations, irritability, and incivility of organizational life. This book nails the problem and provides a beautiful, ground-breaking solution - one that restores pride and protects profits. |
Mik Willy (MSL quote), USA
<2008-03-30 00:00>
I just lived through a major work place blow-up with a co-worker whom I've always struggled to get along with. During the blow-up I was repeatedly verbally attacked and accused. I also lost my temper. Being totally devastated, I sought out answers and advice from my pile of waiting to be read professional development books. Maravelas' book was near the top of my pile, so I picked it up. I had purchased it last summer - never opened it up. From the start she was right on with the level of hostility I have witnessed, her description of how we react, and everything else she writes about. I took out my highlighter which I never have done except for course work. My book is now full of yellow highlights.
I felt so strongly about what I had learned, that I mentioned it to our HR rep (who was brought in due to the severity of the blow-up). I also got the courage up to ask my manager to read it. I have never done anything like that before. I felt though, that the more people in the organization who have read the book, the stronger and more effective we can make our organization. This book has definitely help heal some of the wounds caused by the caustic relationship I've had with this co-working. Do I believe that everything will be fine from now on? No, my co-worker has not read the book and would take offense were I to suggest it. That said, I now have a much better understanding of why each of us responded as we did, and I now have some tools I can attempt to use during future interactions.
It's an easy read which I need to reread now that I'm am in a far better frame of mind. Anyone who works in an organization, especially those who are managers or need to work with others should read this book and apply what they read. Don't wait for that major, embarrassing, career hindering blow-up to take place before you do. |
C. Weaver (MSL quote), USA
<2008-03-30 00:00>
Excellent book that will help you control your temper and maintain relationships in the midst of daily conflicts and frustration. I am a church administrator, and came across this book in the library while doing research for a church staff, "Leadership conference" that I was teaching. The book presented "conflict resolution" in such a simple and understandable way, that I used the material in my presentation and even offered to order the book for those who would be interested in reading it. 66% of the people attending ordered the book, and one person ended up giving it to his boss to read! Another said he put a note on his toolbox at work that said: BO, BS & BIBS! (You'll have to read the book to find out what those mean.) The author's way of presenting her concepts stick in your mind easily, and do make you think about them when you are facing the many times that conflict happens in your life. I would recommend this book to anyone! |
View all 5 comments |
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