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Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference (Paperback)
by Quint Studer
| Category:
Management, Business success, Organizational effectiveness |
| Market price: ¥ 278.00
MSL price:
¥ 258.00
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| Stock:
Pre-order item, lead time 3-7 weeks upon payment [ COD term does not apply to pre-order items ] |
MSL rating:
 Good for Gifts |
MSL Pointer Review:
A thorough yet simple guide with explicit instructions and tools for how to get the right people in the right seat and continually doing the right thing for the right reasons.
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Author: Quint Studer
Publisher: Fire Starter Publishing; 1 edition
Pub. in: March, 2004
ISBN: 0974998605
Pages: 280
Measurements: 8.9 x 5.9 x 0.9 inches
Origin of product: USA
Order code: BA01260
Other information: ISBN-13: 978-0974998602
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- MSL Picks -
Leadership and managment roled into one do-it-yourself manual. There are many books out there about management and leadership theory. Theory is important because creates the mindset that is the foundation for success. We are often then put to task creating our own application. Or we could read and implement the systems laid out in Hardwiring Excellence, the singule best book on HOW TO manage and lead to greatness. Could I be any more clear?
While Quint Studer focuses on what he know best, big healthcare, this book can and is being applied to every industry. (I have applied its systems to hospitality, customer service, and production.) The fact that Quint focused on what he does best is a great example of leadership, and an example of how Quint practices what he preaches.
I have the priviliege of living the same city as Quint Studer and interacting with his organization on a regular basis. I can attest that they practice everything they preach and have excelled wilding while doing it.
(From quoting K. Mark Nissley, USA)
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Author Quint Studer, CEO of Studer Group, draws on his vast experience coaching hundreds of healthcare organizations nationwide with stories, examples, and simple tools that drive world-class organizations
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From Publisher
A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer Group’s Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer’s Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It’s about courageous leadership."
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Pam Hundt (MSL quote), USA
<2008-03-26 00:00>
I have re-read it, and am sharing some important insights with my staff today. |
G. Lowhorn (MSL quote), USA
<2008-03-26 00:00>
This is one of the best "how to" books on management I have read in years. It captures the culture of hospitals (and health care facilities in general) very accurately and the realism lends credibility to the book. He gives authentic scenarios and tells how he and his managers dealt with them. Also, he is realistic in that he includes some tough remedies such as helping someone find opportunities outside the organization when she absolutely poisoned her departmental relationships and refused to change. If you are wanting to change the culture in your organization this book will certainly help you and give you a different perspective. And, although it will be most helpful to health care managers, it will also be applicable to managers in any setting that want to change their culture and become a better, more productive, and more satisfying place to work. |
kathy matney (MSL quote), USA
<2008-03-26 00:00>
This book has something for everyone - those just starting to create their culture of excellence AND those who are already quite good and looking for the "tweaks" to be even better. Personal stories make it easy-to-read and show how hardwiring a few specific actions can turn passion into performance. |
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